Returns & Refunds
Changed your mind? Something gone wrong? Or have you suddenly realised the card is a little too accurate?
Don’t worry. Here’s everything you need to know about returns, refunds and what happens when your Cocky Card doesn’t quite go to plan.
MY CARD ARRIVED DAMAGED OR FAULTY
That’s not good enough.
If your card arrives damaged, incorrectly printed or with a manufacturing fault, please contact us as soon as possible.
Send us:
Your order number
A description of the problem
A clear photo showing the issue
We’ll take a look and, where appropriate, arrange a replacement or refund.
No drama. No interrogation under a desk lamp.
YOU SENT ME THE WRONG CARD
Firstly, awkward.
If we've genuinely sent you something different from what you ordered, contact us with your order number and a photo of what arrived.
We'll investigate and put it right where appropriate.
I'VE CHANGED MY MIND
For standard, non-personalised products, your statutory cancellation rights may apply where required by UK consumer law.
Contact us if you want to cancel or return an eligible order and we'll explain the next steps.
But before you send a perfectly good card back...
Surely there's someone you don't like?
Your boss?
That neighbour who starts drilling at 7:03am on a Sunday?
Your brother-in-law?
Dave from Accounts?
Pop it in a drawer.
Their time will come.
WHAT ABOUT PERSONALISED CARDS?
This bit is important.
Cards that have been made to your specifications or clearly personalised generally cannot be returned simply because you've changed your mind.
That's because we've made that particular little masterpiece specifically for you.
However, your rights aren't affected if the personalised product is faulty, damaged, incorrectly produced or not as described.
So if we've cocked it up, tell us.
If you've asked us to print:
“Happy 40th Birthday, Gary!”
and then remembered his name is actually Barry...
That's unfortunately a different conversation.
I MADE A SPELLING MISTAKE
Please check personalised designs very carefully before ordering.
Names.
Ages.
Dates.
Insults.
Especially insults.
If you've submitted the order and notice a mistake, contact us immediately. If production hasn't started, we’ll see whether anything can be done.
Once production has begun, changes may no longer be possible.
CAN I CANCEL MY ORDER?
Contact us as quickly as possible if you need to cancel.
Because our products are printed to order, production can begin shortly after your purchase.
If production hasn't started, we may be able to stop it.
If your personalised card is already being produced, cancellation may not be possible.
MY ORDER HASN'T ARRIVED
That's normally a delivery issue rather than a return, so check our Delivery page first.
If your estimated delivery window has passed and there's still no sign of it, contact us with your order number and we'll investigate.
Please also double-check the delivery address you supplied.
We can make rude cards.
Teleportation remains frustratingly outside our skillset.
HOW LONG DO REFUNDS TAKE?
Where a refund is due, we'll process it back to your original payment method.
Once processed, the time it takes to appear in your account can depend on your bank or payment provider.
Basically, we'll press the appropriate buttons at our end and then the banking gods take over.
DO I HAVE TO PAY RETURN POSTAGE?
This depends on why the item is being returned and your applicable consumer rights.
If we've supplied something faulty, damaged, incorrectly produced or otherwise not as described, contact us before sending anything back and we'll explain what to do.
For other eligible returns, we'll provide the appropriate instructions when you contact us.
Please don't just post something back into the abyss without speaking to us first.
HOW DO I START A RETURN OR REPORT A PROBLEM?
Head over to our Contact Us page.
Include:
Your name
Order number
What went wrong
Photos where relevant
The more information you give us, the quicker we can figure out what's happened.
THE IMPORTANT BIT
We want Cocky Cards Co. to make people laugh.
We don't want customers fighting with us over a piece of folded cardboard.
If something has genuinely gone wrong with your order, tell us and we'll deal with it properly.
If you've simply decided the card is too offensive...
Give it to your boss.
Give it to your neighbour.
Give it to that mate who still owes you £40.
Waste not, want not.
🐓 Cocky Cards Co.
Cards for people who've got something better to say.